Book Review: Leading Libraries: How to Create a Service Culture

Authors

  • Jennifer Tatum

DOI:

https://doi.org/10.5860/rusq.55n4.318b

Abstract

Librarianship is a service industry, so aren’t librarians, by definition, already service leaders? The answer, according to authors Wyoma vanDuinkerken and Wendy Arant Kaspar, is “no.” Libraries and librarians may be part of a service industry, but to create a servant leader and a true service culture requires more than just lip service.

Author Biography

Jennifer Tatum

Jennifer Tatum, Reference & Instruction Librarian, Oklahoma State University Institute of Technology, Okmulgee, Oklahoma

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Published

2016-07-01

Issue

Vol. 55 No. 4 (2016): Summer

Section

Sources: Professional Materials

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