The Application of RUSA Standards to the Virtual Reference Interview

() Reference and User Services Association.
<i>Guidelines for Behavioral Performance and Information Service Providers</i>
, June 2004, accessed December 28, 2012, \nIbid\n () Reference and User Service Association.
<i>Guidelines for Implementing and Maintaining Virtual Reference Services</i>
, June 2004, accessed December 29, 2012, \nWyoma van Duinkerken, Karen L. MacDonald, Jane Stephens, '“The Chat Reference Interview: Seeking Evidence Based on RUSA’s Guidelines,”' <i>New Library World</i> 110 no. 3/4 (2009): 107\nStephanie Willen Brown, “The Reference Interview: Theories and Practice,”
<i>Library Philosohy and Practice</i>
(Feb. 2008), 3\nKay Ann Cassell,
<i>Reference and Information in the 21st Century: An Introduction</i>
(New York: Neal-Schuman Publishers, 2006), 15\nMohamed Taher, “The Reference Interview Through Asynchronous E-Mail and Synchronous Interactive Reference: Does It Save the Time of the Interviewee?”
<i>Internet Reference Services Quarterly</i>
7 no. 3 (2002), 25\nLindy Brewster, Miriam L. Matteson, Jennifer Salamon, '“A Systematic Review of Research on Live Chat Service,”' <i>Reference and User Services Quarterly</i> 51 no. 2 (2011): 173\nIbid., 174\nIbid., 178\nVan Duinkerken, MacDonald, and Stephens, “The Chat Reference Interview,” 108\nIbid., 111\nIbid., 112\nReference and User Services Association,
<i>Guidelines for Behavioral Performance and Information Service Providers</i>
, 2\nBrown, “The Reference Interview: Theories and Practice,” 3\nVan Duinkerken, MacDonald, and Stephens, “The Chat Reference Interview,” 112\nIbid\nReference and User Services Association,
<i>Guidelines for Behavioral Performance and Information Service Providers</i>
, 4\nReference and User Services Association,
<i>Guidelines for Implementing and Maintaining Virtual Reference Services</i>
, 3\nVan Duinkerken, MacDonald, and Stephens, “The Chat Reference Interview,” 112\nJessica G. Bell, April P. Levy, “Making the Digital Connection More Personal,” in
<i>The Virtual Reference Experience: Integrating Theory into Practice</i>
, ed. R. David Lankes et al. (New York: Neal-Schuman Publishers, Inc., 2004), 153\nVan Duinkerken, MacDonald and Stephens, “The Chat Reference Interview,” 113\nIbid., 114\nIbid\nReference and User Services Association,
<i>Guidelines for Behavioral Performance and Information Service Providers</i>
, 5\nVan Duinkerken, Macdonald, and Stephens, “The Chat Reference Interview,” 113\nReference and User Services Association,
<i>Guidelines for Implementing and Maintaining Virtual Reference Services</i>
, 5\nEileen G. Abels, “The E-Mail Interview,”
<i>RQ</i>
35, no. 3 (Spring 1996): 11\nReference and User Services Association,
<i>Guidelines for Behavioral Performance and Information Service Providers</i>
, 5\nVan Duinkerken, MacDonald, and Stephens, “The Chat Reference Interview,” 115\nReference and User Services Association,
<i>Guidelines for Behavioral Performance and Information Service Providers</i>
, 6–7\nIbid., 7\nVan Duinkerken, MacDonald, and Stephens, “The Chat Reference Interview,” 121\n